30 Days. No Drama. 💯

We want you to love your Linens, Bowls, Plates, Mugs, and Cutting Boards. But if something's not right, here's how we fix it.

🗓️ The 30-Day Window

You have 30 days from delivery to return most items.
Original shipping charges are non-refundable. (Sorry — the courier keeps that.)

✅ What's returnable (and what's not)

Item	Condition	Notes
Linens	Unwashed, unfolded, no stains/odors/pet hair	We can't resell washed fabric
Bowls & Plates	Unused, unwashed, no chips/cracks	Original packaging required
Mugs	Unused, no stains, handle intact	Wrap it well!
Cutting Boards	Unused, no knife marks, no oil stains	Must be in original wrap

Not returnable:

Final Sale items
Gift Cards
Custom/personalized pieces

🔄 How to return (3 easy steps)

Step 1 → Email instarintern8@ververa.shop with your order number + item(s).
Step 2 → We send a prepaid label (U.S. only) + RA number.
Step 3 → Pack it, write the RA on the box, drop it off.

💸 Who pays for return shipping?

Reason	Who pays
We sent the wrong item	Us ✅
Item arrived damaged	Us ✅
You changed your mind	You (or [$X] deducted from refund)
International return	You ✅

⏳ Refund timeline

We inspect within 2–3 business days.
We refund within 5–7 business days to your original payment method.
Bank may take a few extra days. That's on them, not us. 🏦

🔄 Exchanges?

We don't do direct exchanges. It's faster to: return → reorder.

💔 Damaged in transit?

Take clear photos of the item + the box.
Email instarintern8@ververa.shop within 48 hours.
We send a replacement or refund. No need to return broken pieces — we don't want you handling shards.

❌ Cancellations

Email us within 2 hours of ordering. We'll try to catch it before it ships.

❤️ Final word

We're human. You're human. Let's treat each other that way.
If you're ever unsure, just email us. We'll figure it out together.

— The famensa.shop Team